Terms and Conditions

Pezula Magic Pty Ltd

These terms and conditions apply to all direct bookings made with Pezula Magic Pty Ltd.

Security & Estate Access
All Pezula Magic properties are situated within a high-security boomed estate with regular patrols.
Guest information is required for security purposes in order to issue an estate access card for the duration of the stay.
To avoid check-in delays, we offer the option to arrange access prior to arrival on the guest’s behalf.
Guests will be contacted via WhatsApp to facilitate this process.

Water Restrictions – Important Notice
Knysna is currently experiencing drought conditions and is under Level 4 water restrictions.
Guests are kindly requested to use water responsibly during their stay in order to assist with conservation efforts.

Main Rules to Note
- Smoking, vaping, incense, smoke-producing or perfume-producing devices are strictly prohibited inside all suites, apartments, and the house. Designated outdoor areas, decks, and balconies are provided.
- Pezula is a closed high-security estate with regular patrols.
- The estate speed limit is 40 km/h and must be observed at all times.
- No parties or events are permitted on the property or estate.
- No excessive noise after 22:00.
- Regret, no pets.
- Guests must follow host instructions regarding baboon prevention, which will be communicated upon arrival.
- Any breakages, damage, or accidental spills must be reported to the host or housekeeping immediately.
- Walking on the golf course is permitted before 07:00 and after 19:00 only. Bicycles are not permitted on the golf course.
- Estate rules allow a maximum of 2 guests per room at Magic Escape Guest House and a minimum of 8 guests at Pezula Magic Retreat.

Liability
Guests stay at Pezula Magic properties entirely at their own risk.
The owners and management will not be held liable for any loss, damage, injury, or theft incurred during the stay.