Terms & Conditions

These terms and conditions apply to all direct bookings made with Pezula Magic Pty Ltd.

Booking & Payment Terms
A 50% deposit is required to secure all bookings.
The balance payment is due as follows:

Low Season: Final payment due 14 days prior to arrival
Mid & Peak Season: Final payment due 30 days prior to arrival

Bookings are only confirmed once the required proof of payment has been received.

Payments may be made via EFT or credit card using a secure Yoco payment link.

Seasons (2026 Only)
Low Season: All dates excluding Mid and Peak Season
Mid Season: 3 – 6 April 2026, 4 – 13 July 2026, 1 – 14 December 2026
Peak Season: 15 December 2026 – 6 January 2027

Cancellation Policy
15 days or more prior to arrival: No cancellation fee applies.
8–14 days prior to arrival: 50% of the total booking value will be charged.
7–0 days prior to arrival or no-shows: 100% of the total booking value will be charged.
Refunds (where applicable) will be processed within a reasonable timeframe, less any applicable banking or transaction fees.

Check-In & Check-Out
Check-in from 15:00
Check-out by 10:00
Early check-in or late check-out is subject to availability and must please be communicated in advance. 

Security & Estate Access
All Pezula Magic properties are situated within a high-security boomed estate with regular patrols.
Guest information is required for security purposes in order to issue an estate access card for the duration of the stay.
To avoid check-in delays, we offer the option to arrange access prior to arrival on the guest’s behalf.
Guests will be contacted via WhatsApp to facilitate this process.

Water Restrictions – Important Notice
Knysna is currently experiencing drought conditions and is under Level 4 water restrictions.
Guests are kindly requested to use water responsibly during their stay in order to assist with conservation efforts.

Main Rules to Note
- Smoking, vaping, incense, smoke-producing or perfume-producing devices are strictly prohibited inside all suites, apartments, and the house. Designated outdoor areas, decks, and balconies are provided.
- Pezula is a closed high-security estate with regular patrols.
- The estate speed limit is 40 km/h and must be observed at all times.
- No parties or events are permitted on the property or estate.
- No excessive noise after 22:00.
- Regret, no pets.
- Guests must follow host instructions regarding baboon prevention, which will be communicated upon arrival.
- Any breakages, damage, or accidental spills must be reported to the host or housekeeping immediately.
- Walking on the golf course is permitted before 07:00 and after 19:00 only. Bicycles are not permitted on the golf course.
- Estate rules allow a maximum of 2 guests per room at Magic Escape Guest House and a minimum of 8 guests at Pezula Magic Retreat.

Liability
Guests stay at Pezula Magic properties entirely at their own risk.
The owners and management will not be held liable for any loss, damage, injury, or theft incurred during the stay.